I changed my mind. Can I get a refund?

ALL SALES ARE FINAL.  Due to these items being very limited, we do not take returns for refunds or credit.  Please make sure that before you finalize your purchase, you have selected the correct size and color of your items. This policy is agreed upon at the Checkout page and will be acknowledged by accepting the Terms of Use prior to placing an order.

Wrong size. Can I get an exchange?

We will allow an exchange for another size or color-way as long as the item is still in new condition. A request for an exchange must be made within 7 days after the package is received. From the 8th day onward, we will not grant any exchanges. The item MUST be in the same condition that it was received (un-washed and un-worn). We CANNOT exchange the item if it has been worn, washed, or damaged. 

Please send us the item back with a copy of the Receipt, contact number, and the item information (such as SKU, name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchange item sent out. We do not hold items.

This exchange policy is ONLY for the Online Store: Thousandgramsclub.com

How can I carry Thousand Grams Club in my store?

Please send an email to ThousandGramsClub@gmail.com with the following information regarding your store:

  1. Name of the store
  2. Address and phone number
  3. Brands the store currently carries
  4. Photographs of the store exterior and interior

PLEASE NOTE

  1. We do not sell to online / web based stores.
  2. If you have both a physical retail store and a web-based store, you will not be authorized to sell the items online.
  3. We do not sell to stores that are not open. You must have an existing store that is currently open for business.
  4. If we have an account in your city, the chances of us opening another account in the same vicinity are slim, however you may still contact us to inquire.

I want to intern or work for Thousand Grams Club, how can I do this?

For internships, please send your cover letter and resume to ThousandGramsClub@gmail.com 

Please note the following:

  1. You must be enrolled in a university and receive credit for the internship.
  2. All internships are unpaid.
  3. Internships take place anywhere you are needed; therefore, in some instances even from home.
  4. Due to the high volume of emails received, please do not repeatedly email us. Once we receive your information, we will keep it on file. If we feel that you are a qualified candidate for the position, we will contact you. If six months have passed and you are still interested in working or interning for us, feel free to contact us again.

Thank you for your interest in Thousand Grams Club.

Available Payment Options

We only take the following major credit cards as form of payment: MasterCard, Visa, American Express, and Discover Card.

We do NOT accept Gift Cards (such as Visa Vanilla) or Pre-paid Cards as payment. You WILL experience errors and pending charges on the card if you attempt to use it on our site. Pending charges may take up to 30 days to clear from the account, depending on the company the card is issued from. Please do not attempt to use these cards on the website; you may accumulate pending holds on the card.

Colors/sizes are missing for the item(s) I'd like to order

If there is no drop down menu with color/size options, then the item is SOLD OUT.

Thousand Grams Club Web Store polices

We reserve the right to refuse or cancel any order for any reason. Orders over $200 can only be shipped to a verified billing address.  For more information check out our Privacy Policy page.

Payment Processing Errors

If you are having trouble processing your order, please reference the guide below:

If the order status is listed as Failed, then there is an error with the Billing Address. The error can be in the street address, the zip-code, or the card security code. The information MUST match the Billing Address of the card used. Please double check with your account online or a billing statement to ensure that you are entering in the correct address. Orders listed as failed will NOT process; if you see the amount in your account, it is a pending charge that will clear out within a few business days, depending on your bank and their procedures. This usually takes about 3+ business days, so please do not keep submitting orders if you encounter a Failed status, or you may accumulate several holds on your account. If an incorrect billing address is entered, our system will automatically decline the payment, however the hold may still occur on the account.

Entering your address correctly...

Example: 

  • 222 Main --> Please enter in 222 Main Street
  • 420budst --> Please enter in 420 Bud Street

Still have questions..?

You can contact us at ThousandGramsClub@gmail.com

FAQ updated 6/4/15