Shipping
Do you ship to my country?
We currently ship orders just around the U.S. for the time being until further notice.
Can my shipping address and billing address be different?
Orders over $200 can only be shipped to a verified billing address.
If you would like to have your order shipped to an address other than your card's billing address, you will be required to send Thousand Grams Club a copy of:
The credit card used (front and back)
The card holder's state issued photo ID (front)
A statement from the card holder that authorizes Thousand Grams Club to ship the order to the alternate address. The card holder's hand-written signature MUST be included in this statement.
You can e-mail ThousandGramsClub@gmail.com
Once your information is on file with us, you can simply enter "credit card on file" in the comments section of your future orders.
We apologize in advance for the inconvenience but due to high levels of credit card fraud we must take this step to protect our customers and Thousand Grams Club.
Why is a signature required?
For orders $100 and over, a signature is required for delivery. This policy is to ensure that our customers receive their orders. USPS requires an actual person to sign for the package; they will NOT accept a signature on the USPS notice that is left on the door. USPS will NOT leave the package on your doorstep or on your property, even if requested in the comments section. Please note that this Signature policy is also listed on the Checkout Page.
If you live in an apartment complex and would rather the office/lobby attendant to sign for the package, please leave us a note in the Extra Comments section of your order. We can edit your package label to request the USPS delivery person to leave your package at the office, to ensure that the package will be accepted.
When can I expect my order to ship?
All orders are shipped flat rate priority mail via USPS unless otherwise specified in your tracking confirmation. An order conformation will be sent when your order has been received. Please allow 2-3 business days for processing and an additional 4-7 business for delivery. A tracking number will be sent to you when your order ships, unless it is a local delivery ( threw the local ship promo code ) in which case you may receive your package sooner with an email confirming delivery.
Our business days are Monday through Friday; if an order is placed after 9 AM Pacific, we will not be able to process it until the next morning. If an order is placed after 9AM on Friday or during the weekend, we will not be able to process it until Monday morning.
RETURNS
I changed my mind. Can I get a refund?
ALL SALES ARE FINAL. Due to these items being very limited, we do not take returns for refunds or credit. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items. This policy is agreed upon at the Checkout page and will be acknowledged by accepting the Terms of Use prior to placing an order.
Wrong size. Can I get an exchange?
We will allow an exchange for another size or color-way as long as the item is still in new condition. A request for an exchange must be made within 7 days after the package is received. From the 8th day onward, we will not grant any exchanges. The item MUST be in the same condition that it was received (un-washed and un-worn). We CANNOT exchange the item if it has been worn, washed, or damaged.
Please send us the item back with a copy of the Receipt, contact number, and the item information (such as SKU, name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchange item sent out. We do not hold items.
This exchange policy is ONLY for the Online Store: Thousandgramsclub.com
Shipping and Returns updated 5/4/15